CPM’s financial services division offers end-to-end sales solutions designed to reach businesses, individuals and retail merchant clients.
Financial services is a highly regulated and highly competitive environment and CPM’s primary objective is to increase our clients’ sales and market share, drive customer brand loyalty and maximise merchant and card acceptance.
CPM specialist financial services teams draw upon a range of experts to provide our clients with a tailored mix of focussed activities. Traditional field sales programmes for card memberships, merchant activation and terminal testing can be combined with customer support, mystery shop auditing and account management. Our highly skilled financial sales and service agents are trained to deliver superior concierge and customer services alongside in-depth product knowledge and compliance with the highest levels of quality assurance and industry regulation.
CPM has run successful financial services programmes at national, regional and global levels. Our dedicated customer service capabilities include contact centres, digital, live chat and face-to-face communications. All this means that our financial clients communicate more easily with their customers and build better, more profitable, relationships.