CPM’s mystery shopping service helps ensure that every customer experience is a great one.
Our comprehensive suite of mystery shopping services cover all business needs and customer contact channels.
CPM provides clients with detailed customer experience information across telephone, face-to-face or online buying experiences.
CPM’s specialist mystery shopping team design individual programmes for every client, blending a mix of telephone, physical, video, email and online mystery shopping services. Timely, accurate reporting enables our clients to make speedy, informed decisions and add value to their business through growing sales and improved customer satisfaction.
Wonder what your competitors are doing in the Market? Need to gather insight in your industry? Or maybe you’re looking for customer feedback? CPM prides itself on delivering best in class market research. We have a team of highly qualified staff available to manage your next research project.
CPM safeguards our clients' investment in point-of-sale displays. CPM’s dedicated POS compliance teams make onsite visits to high street stores to ensure that our clients' point-of-sale materials are displayed correctly, in agreement with the retailer and are on message.
CPM’s retail auditing provides real-time, actionable insights from the retail and online retail environments. At local, national and international level, CPM provides our clients with complete retail compliance, auditing and in-store survey services and up-to-the-minute information on how their products are performing in the retail environment.
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