Mystery Shopping

CPM’s mystery shopping service helps ensure that every customer experience is a great one.
Our comprehensive suite of mystery shopping services cover all business needs and customer contact channels.

CPM provides clients with detailed customer experience information across telephone, face-to-face or online buying experiences.


CPM’s specialist mystery shopping team design individual programmes for every client, blending a mix of telephone, physical, video, email and online mystery shopping services. Timely, accurate reporting enables our clients to make speedy, informed decisions and add value to their business through growing sales and improved customer satisfaction.

Our services include...

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