Services

Customer Experience

We are passionate about Customer Experience!
As a powerful voice for our clients’ brands, CPM places your customers at the heart of everything we do. Our front-line customer experience specialists are experts in listening to, engaging with and supporting your customers. At CPM we go beyond great customer service outsourcing. We forge authentic human connections that fulfil your brand’s promise and delight your customers.

CPM’s customer contact centres engage in over 27 million customer conversations every year. Our multilingual customer support teams become your customer experience teams, speaking in 26 languages across 92 markets around the world. Inbound response handling, technical helpdesks and care lines all provide opportunities for relationship development that turns repeat customers into lifetime customers and advocates for your brand.

 

Our online customer service teams monitor and engage on social media. We manage online communities and facilitate customer conversations with online technical support. From strong sales support through online order management, order tracking and payment processing services, CPM delivers complete customer experience solutions.

Our services include...

Technical Support

CPM’s technical support teams are there in a customer’s moment of need. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to our clients’ customers with a friendly, customer service oriented approach.
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Sales Support & Order Management

With sales support and order management from CPM, our clients are free to sell. CPM’s professional sales support and order management teams enable our clients’ sales force to spend more time converting customers and making sales.
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Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages. CPM is a global organisation with a local presence offering true multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia Pacific and the Americas.
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Customer Service Outsourcing

At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer experience solution.
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Case studies

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