Customer Service Outsourcing – CPM Ireland

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At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy.

CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer experience solution.

We will effectively and efficiently manage customer queries, provide informed advice, handle consumer complaints with care and all within the customer’s preferred communication channel.

CPM has developed unrivalled expertise in managing the transition process from in-house to outsourced customer experience environments at national or international level, across 92 markets. Our highly-trained customer experience agents provide omni-channel customer service to our clients’ customer base, connecting over phone, email, whitemail, social media and live chat channels.

From consumer carelines, multi-lingual customer support, response handling through to first line technical support, order management, sales support and relationship management, we deliver exceptional customer experiences to drive customer satisfaction and engender brand loyalty.

Technical Support

CPM’s technical support teams are there in a customer’s moment of need. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to our clients’ customers with a friendly, customer service oriented approach.

Sales Support & Order Management

With sales support and order management from CPM, our clients are free to sell. CPM’s professional sales support and order management teams enable our clients’ sales force to spend more time converting customers and making sales.

Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages. CPM is a global organisation with a local presence offering true multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia Pacific and the Americas.

Customer Service Outsourcing

At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer experience solution.

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