At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy.
CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer experience solution.
We will effectively and efficiently manage customer queries, provide informed advice, handle consumer complaints with care and all within the customer’s preferred communication channel.
CPM has developed unrivalled expertise in managing the transition process from in-house to outsourced customer experience environments at national or international level, across 92 markets. Our highly-trained customer experience agents provide omni-channel customer service to our clients’ customer base, connecting over phone, email, whitemail, social media and live chat channels.
From consumer carelines, multi-lingual customer support, response handling through to first line technical support, order management, sales support and relationship management, we deliver exceptional customer experiences to drive customer satisfaction and engender brand loyalty.