Customer Service Outsourcing

At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy.
CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer experience solution.

We will effectively and efficiently manage customer queries, provide informed advice, handle consumer complaints with care and all within the customer’s preferred communication channel.


CPM has developed unrivalled expertise in managing the transition process from in-house to outsourced customer experience environments at national or international level, across 92 markets. Our highly-trained customer experience agents provide omni-channel customer service to our clients’ customer base, connecting over phone, email, whitemail, social media and live chat channels.


From consumer carelines, multi-lingual customer support, response handling through to first line technical support, order management, sales support and relationship management, we deliver exceptional customer experiences to drive customer satisfaction and engender brand loyalty.

Our services include...

Case studies

Connect with us


Find a Sales Solution


We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies basic services cannot be provided.

Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.

Used on sites built with Wordpress. Tests whether or not the browser has cookies enabled
  • wordpress_test_cookie

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

Decline all Services
Accept all Services