Services

Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages.

CPM is a global organisation with a local presence offering true multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia Pacific and the Americas.

 

All of our customer support specialists are native or mother tongue speakers, ensuring that with each engagement, they are delivering superior customer service for our clients’ customers.

 

CPM provides clients with national, international and regional customer support programmes for tactical, promotional marketing and product recall call centre services and strategic omni-channel customer support and case management.

Our services include...

Technical Support

CPM’s technical support teams are there in a customer’s moment of need. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to our clients’ customers with a friendly, customer service oriented approach.
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Sales Support & Order Management

With sales support and order management from CPM, our clients are free to sell. CPM’s professional sales support and order management teams enable our clients’ sales force to spend more time converting customers and making sales.
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Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages. CPM is a global organisation with a local presence offering true multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia Pacific and the Americas.
read more >

Customer Service Outsourcing

At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer experience solution.
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Case studies

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