Services

Sales Support & Order Management

With sales support and order management from CPM, our clients are free to sell.
CPM’s professional sales support and order management teams enable our clients’ sales force to spend more time converting customers and making sales.

Our trained specialists deliver omni-channel sales support services via inbound and outbound calls, email, live chat and social media.

 

CPM’s sales support teams are often the primary interface between field sales reps, distributors and internal departments. We take care of the sales order management activity, stock and inventory, product inquiries, and investigating order shipments to ensure efficient order processing and the accurate and timely delivery of goods.

 

Our clients are advised and updated on all activities every day, ensuring their sales teams’ calls are focussed and optimised.

Our services include...

Technical Support

CPM’s technical support teams are there in a customer’s moment of need. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to our clients’ customers with a friendly, customer service oriented approach.
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Sales Support & Order Management

With sales support and order management from CPM, our clients are free to sell. CPM’s professional sales support and order management teams enable our clients’ sales force to spend more time converting customers and making sales.
read more >

Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages. CPM is a global organisation with a local presence offering true multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia Pacific and the Americas.
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Customer Service Outsourcing

At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer experience solution.
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Case studies

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