Services

International Contact Centre

CPM is an international contact centre specialist with a footprint spanning America, EMEA and Asia Pacific. We protect and grow market share for our clients by delivering exceptional customer experiences and high performance telesales programmes on a local, regional or global basis.

Every day, over 3500 international contact centre employees deliver bespoke, multilingual, customer support solutions, in 26 languages, across 92 markets. We engage thousands of consumers in positive conversations through inbound and outbound telesales, telephone account management and customer service solutions.

 

CPM’s highly trained contact centre teams become our clients’ brand ambassadors. We combine industry knowledge and insight with the latest contact centre technology to provide our clients with highly effective telesales, customer service and technical support teams, and their customers with an exceptional contact centre experience.

 

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Our services include...

Technical Support

CPM’s technical support teams are there in a customer’s moment of need. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to our clients’ customers with a friendly, customer service oriented approach.
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Sales Support & Order Management

With sales support and order management from CPM, our clients are free to sell. CPM’s professional sales support and order management teams enable our clients’ sales force to spend more time converting customers and making sales.
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Multilingual Customer Support

CPM provides strong multi-lingual customer support in over 26 languages. CPM is a global organisation with a local presence offering true multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia Pacific and the Americas.
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Customer Service Outsourcing

At CPM we believe that delighting customers is fundamental to a brands’ Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide brands with a total customer care solution.
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